Tricolour Express Information and Policy


Tickets are available to be purchased online and in-person at the Tricolour Outlet. A valid Queen’s ID is mandatory to buy a Tricolour Express ticket. Your Queen's ID/Student Number is valid for ONE ticket per trip. Tickets are typically available for all of the current semester. Tickets can be purchased in-person up to one hour before the departure time, pending seat availability. Tickets purchased online must be purchased 16 hours prior to departure. When boarding the bus, tickets can be shown either printed or on a phone screen.

ALL TICKETS ARE FINAL SALE. No refunds will be made for any purchases. No exceptions. If your Queen’s ID number does not match the number on the printed ticket, Tricolour Outlet reserves the right to refuse entrance to the bus.

All Megabus confirmation emails are sent within 48 hours of purchasing the ticket online. All tickets for the Sunday trips purchased past Friday at 5:00PM will be fulfilled Sunday afternoon prior to the departure of the bus. In the event that you did not receive your ticket details to your Queen’s email or you have lost the details, please first check your “clutter” or junk folder to ensure that the email has not been misplaced in your account. If you are still experiencing trouble receiving your details you can come into the store to speak to a manager or email your concerns to our Travel Manager, Kylie, at (please include your email account and your student number in this email). We can then ensure that your information is correct.

Once a ticket has been issued, it is the passenger’s responsibility to maintain a record of their reservation code. An order number will be provided upon purchase of a ticket. If the passenger does not receive the ticket via the email provided, it is their responsibility to return to Tricolour Outlet to ensure all provided contact information is correct. If Tricolour Outlet is closed, you can call Coach Canada’s customer service number, 1-800-461-7661 and obtain the reservation number.

For any baggage/luggage questions please refer to the Coach Canada/Megabus Luggage Policy found here:  


You may go to any of the THREE Queen's Campus pick-up locations. You do not need to select anything online, you simply show up to the location that suits you best. If you choose Victoria Hall, you will be boarding the bus on Albert St next to Victoria Hall - NOT Victoria Hall Main Entrance. 

* Please note that the bus first goes to West Campus, then Victoria Hall, then Ellis Hall, with approximately 10 minutes between each stop. Meaning, for example, a 2:20 departure time corresponds to the bus being at Ellis at 2:40. Plan accordingly. 

Queen's University Pickup/Drop-off Location: 

  • Ellis Hall Entrance

Two students sitting on the steps of Ellis Hall, waiting for the TREX Bus

  • Victoria Hall (Albert st.)

  • Jean Royce Hall Entrance (West Campus)

  • Metro (Barrie Street) - ONLY FOR DROP-OFF

Ottawa Pickup/Drop-off Location:

  • 1200 St. Laurent Blvd (St. Laurent Mall) Entrance 3


Toronto Pickup/Drop-off Location:

  • 156 Borough Drive (TPL, Scarborough Civic Centre Branch)
  • 255 Front Street W (Metro Toronto Convention Centre)

Montreal Pickup/Drop-off Location:

  • 997 St-Antoine Ouest (Metro Bonaventure)

Bus Schedule

The bus schedule for the 2024-2025 school year has not yet been released.



If you have any questions or concerns, please contact Tricolour Outlet’s Travel Manager, Kylie Conroy at or call the store during our hours of operation at 613-533-2120.

Tricolour Outlet reserves the right to refuse entrance to the bus if there is disputed ownership of the ticket. It is the sole responsibility of the ticket holder to get to the pickup location on time with their Student ID and reservation number on hand.

Thank you for choosing the Tricolour Express! 

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