Tricolour Express Policy


Tickets

Tickets can be purchased in-store at Tricolour Outlet or online. A valid Queen’s student number/ID and email is mandatory to buy a Tricolour Express ticket. Tickets are typically available for all of the current semester. Tickets can be purchased up to twenty-four hours before the departure time, pending seat availability. When boarding the bus, the reservation number/ticket can be shown either printed or on a phone screen.

ALL TICKETS ARE FINAL SALE. No refunds will be made for any purchases. Under extenuating circumstances, a ticket may be amended to a different time or date unless otherwise stated. Tickets cannot be exchanged from one location to another. All amendments must be made in store with the presentation of valid student ID and are subject to a $2 amendment fee. Amendments must be made 24 hours before the departure time on the ticket. Tickets can only be amended once.  No exceptions. 

If you are buying and/or selling a ticket from/to someone else, in-person both parties involved must come into the store with the original ticket and valid student ID to have the ID number changed or be originally bought online with the rider’s student ID/email. If your Queen’s ID number does not match the number on the printed ticket, Tricolour Outlet reserves the right to refuse entrance to the bus.

In the event that you did not receive your ticket details to your Queen’s email, or you have lost the details, please first check your “clutter” or junk folder to ensure that the email has not been misplaced in your account. If you are still experiencing trouble receiving your details you can come into the store to speak to a manager or email your concerns to our Travel Manager, Sierra Holas, at tri.travel@ams.queensu.ca (please include your queensu.ca email account, your student number, and order number in this email). We can then ensure that all the information we have is correct. 

If you are purchasing tickets online, please be aware that you ticket will be processed and sent to you within 24 hours. If after 24 hours you have not received your Megabus reservation number after 24 hours please contact the Travel Manager, Sierra Holas, at tri.travel@ams.queensu.ca.

Once a ticket has been issued, it is the passenger’s responsibility to maintain a record of their reservation code. An order number will be provided upon purchase of a ticket. If the passenger does not receive the ticket via the email provided, it is their responsibility to return to Tricolour Outlet to ensure all provided contact information is correct. If Tricolour Outlet is closed, you can call Coach Canada’s customer service number, 1-800-461-7661 and obtain the reservation number.

 

Locations/Times

Tricolour Outlet can make no guarantees regarding travel times. The times below are estimates and do not account for any traffic, weather conditions, or other unforeseeable delays.

Toronto: Scarborough Town Centre approx. 2 hours & 30 mins; Downtown Toronto approximately 3 hours

Unfortunately, Tricolour Outlet does not have access to how many seats remain on any given bus and is only informed when the bus is sold out. We recommend purchasing tickets as soon as travel times and plans are finalized to avoid disappointment.

The Tricolour Express picks up at Jean Royce Hall Residence (West Campus main entrance), Victoria Hall (Albert Street side) and the JDUC (87 Union Street, near the “Welcome to Queen’s University” sign).

The same bus will travel to all three locations with 10 minutes between each stop. The first stop is West Campus (the advertised departure time), then Victoria Hall (approximately 10 minutes after), followed by the JDUC (approximately 20 minutes after the printed departure time). 

Please note: These are departure times, not when the bus is scheduled to arrive. To avoid missing the bus Tricolour Outlet recommends being at least 10-15 minutes early. Tricolour Outlet will not provide refunds or exchanges on missed busses.

 

Seating/Luggage

There is no assigned seating. However, every passenger with a valid ticket is guaranteed a seat on the bus.

 Each passenger is permitted to bring one (1) bag (weighing up to 50 pounds) to be stowed under the bus. Carry-on bags may be stored under the seat in front of you or in the overhead storage area. No animals (with the exception of service animals) will be allowed to board or be placed in storage below the bus. If you would like to bring another large piece of luggage, another seat on the bus must be purchased. 

For any items left behind on a bus, please contact Coach Canada’s Lost & Found at 1-800-461-7661.

 

COVID-19 

Please refer to Coach Canada and Megabus COVID-19 Procedures, if you have any questions or concerns.

https://ca.megabus.com/coronavirus-update

 

Contact

If you have any questions or concerns, please contact Tricolour Outlet’s Travel Manager, Sierra Holas at tri.travel@ams.queensu.ca or call the store during our hours of operation at 613-533-2120. Tricolour Outlet reserves the right to refuse entrance to the bus if there is disputed ownership of the ticket. It is the sole responsibility of the ticket holder to get to the pickup location on time with their Student ID and reservation number on hand.

Thank you for choosing the Tricolour Express!