Tricolour Express Policy


COMING IN SEPTEMBER! 

Tickets

Tickets are available to be purchased online and in-person at the Tricolour Outlet. A valid Queen’s ID is mandatory to buy a Tricolour Express ticket. Tickets are typically available for all of the current semester. Tickets can be purchased in-person up to one hour before the departure time, pending seat availability. Tickets purchased online must be purchased 48 hours prior to departure. When boarding the bus, tickets can be shown either printed or on a phone screen.

ALL TICKETS ARE FINAL SALE. No refunds will be made for any purchases. Under extenuating circumstances, a ticket may be amended to a different time or date. Tickets cannot be exchanged from one location to another. All amendments must be made in store with the presentation of valid student ID and are subject to a $2 amendment fee. Amendments must be made 24 hours before the departure time on the ticket. Tickets can only be amended once. No exceptions.

If you are buying and/or selling a ticket from/to someone else, both parties involved must come into the store with the original ticket and valid student ID to have the ID number changed. If your Queen’s ID number does not match the number on the printed ticket, Tricolour Outlet reserves the right to refuse entrance to the bus.

In the event that you did not receive your ticket details to your Queen’s email or you have lost the details, please first check your “clutter” or junk folder to ensure that the email has not been misplaced in your account. If you are still experiencing trouble receiving your details you can come into the store to speak to a manager or email your concerns to our Travel Manager, Marita, at tri.travel@ams.queensu.ca (please include your queensu.ca email account and your student number in this email). We can then ensure that your information is correct.

Once a ticket has been issued, it is the passenger’s responsibility to maintain a record of their reservation code. An order number will be provided upon purchase of a ticket. If the passenger does not receive the ticket via the email provided, it is their responsibility to return to Tricolour Outlet to ensure all provided contact information is correct. If Tricolour Outlet is closed, you can call Coach Canada’s customer service number, 1-800-461-7661 and obtain the reservation number.

 

Locations/Times

More details coming soon!

 

Contact

If you have any questions or concerns, please contact Tricolour Outlet’s Travel Manager, Marita Cafazzo at tri.travel@ams.queensu.ca or call the store during our hours of operation at 613-533-2120. Tricolour Outlet reserves the right to refuse entrance to the bus if there is disputed ownership of the ticket. It is the sole responsibility of the ticket holder to get to the pickup location on time with their Student ID and reservation number on hand.

Thank you for choosing the Tricolour Express!