Tricolour Outlet | FAQ
Tricolour Outlet is an on campus one-stop shop that serves students, alumni and the Queen’s community. We provide Queen’s apparel/merchandise, inexpensive school supplies, event tickets, bus chartering, custom ordering, a safe and convenient bus service and a means to save and make money on used textbooks.
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FAQ

If any of your questions aren't answered here, feel free to stop by our store for more information!
Who can purchase tickets, and where can I get them?

Tickets can only be purchased in-store at Tricolour Outlet. They cannot be purchased over the phone or online. A valid Queen’s ID is mandatory to buy a Tricolour Express ticket. For the Airport Shuttle a valid ID from Queen’s or another institution is required. Tickets are typically available for all of the current semester. Tickets can be purchased up to one hour before the departure time, pending seat availability.

 

ALL TICKETS ARE FINAL SALE. Under extenuating circumstances, a ticket may be amended to a different time or date (or for a location that is the same price, eg. Montreal and Toronto).  Amendments are subject to a $2 processing fee. Amendments must be made 24 hours before the departure time on the ticket.

What are the estimated travel times?

Tricolour Outlet can make no guarantees regarding travel times. The times below are estimates and do not account for any traffic, weather, or other unforeseeable delays.

Toronto: Scarborough Town Centre approx. 2 hours & 30 mins; Downtown Toronto approximately 3 hours

Ottawa: Kanata approximately 2 hours & 40 mins; Catherine and Kent approximately 3 hours

Montreal: Approximately 3 hours

Airport Shuttle: Approximately 4 hours

How can I check how many seats there are left on this bus?

Tricolour Outlet does not have access to how many seats remain on any given bus and is only informed when the bus is sold out. We recommend purchasing tickets as soon as travel times and plans are finalized to avoid disappointment.

What do I do if I lose my ticket or did not receive it to my Queens email?

Unfortunately Tricolour Outlet cannot reprint tickets. In the event that you did not receive your ticket details to your Queen’s email or you have lost the details, please first check your “clutter” or junk folder to ensure that the email has not been misplaced in your account. If you are still experiencing trouble receiving your details you can come into the store to speak to a manager or email your concerns to our Travel Manager, Shannon, at tri.travel@ams.queensu.ca (please include your queensu.ca email account and your student number in this email).

Where and when will my bus pick me up on campus?

The Tricolour Express picks up at Jean Royce Hall Residence (West Campus main entrance), Victoria Hall (Albert Street side) and the JDUC (87 Union Street, near the “Welcome to Queen’s University” sign).

The same bus will travel to all three locations with 10 minutes between each stop. The first stop is West Campus (the advertised departure time), then Victoria Hall (approximately 10 minutes after), followed by the JDUC (approximately 20 minutes after the printed departure time).

Specialty locations to Kitchener/London, Oakville/Mississauga, and Hamilton/Burlington, are offered on select weekends (i.e. Thanksgiving and Reading Week). These buses will pick up at West Campus (Jean Royce Hall) and Tindall Field (near the parking lot/underground parking).

The Airport Shuttle departs daily from Goodes Hall (Union Street entrance).

Please note: These are departure times, not when the bus is scheduled to arrive. To avoid missing the bus Tricolour Outlet recommends being at least 10-15 minutes early.

Is there a luggage limit?

Yes. For both the Tricolour Express and the Airport Shuttle passengers are limited to one bag of 50 pounds or less, and one carry on item to be stowed in the overheard compartments. If a passenger would like to bring more than one large piece of luggage another seat on the bus must be purchased.

Are there assigned seats?

There is no assigned seating. However, every passenger with a valid ticket is guaranteed a seat on the bus.

Tricolour Express Policies
Departure Locations & Times

The Tricolour Express picks up at Jean Royce Hall Residence (West Campus main entrance), Victoria Hall (Albert Street side) and the JDUC (87 Union Street, near the “Welcome to Queen’s University” sign).

The same bus will travel to all three locations in intervals of 10 minutes each. The first stop is West Campus (the advertised departure time), then Victoria Hall (approximately 10 minutes after), followed by the JDUC (approximately 20 minutes after the printed departure time).

Speciality locations to Kitchener/London, Oakville/Mississauga, and Hamilton/Burlington, are offered on select weekends (i.e. Thanksgiving and Reading Week).

The Airport Shuttle departs daily from Goodes Hall (Union Street entrance).

Purchasing & Return Policy

Tricolour Express tickets must be purchased in store (they cannot be purchased over the phone or online) with presentation of a valid Queen’s student or staff ID. Airport shuttle tickets can also be purchased with valid Student ID. Tickets must be purchased at least 1 hour before the time of departure.

All ticket sales are final and no refunds will be made for any purchases. Amendments can be made up to 24 hours before the original ticketed departure time. Tickets can only be amended once.  All amendments must be made in store with the presentation of valid student ID and are subject to an amendment fee.

If you are buying and/or selling a ticket from/to someone else, both parties involved must come into the store with the original ticket and valid student ID to have the ID number changed.

If your Queen’s ID number does not match the number on the printed ticket, Tricolour Outlet reserves the right to refuse entrance to the bus.

Lost Tickets & Luggage Policy

Once a ticket has been issued, it is the passenger’s responsibility to maintain a record of their reservation code. If you have misplaced the printed Tricolour Express ticket received at the time of purchase, you can call Coach Canada’s customer service number, 1-800-461-7661 and obtain the reservation number.

For any items left behind on a bus, please contact Coach Canada’s Lost & Found at 1-800-461-7661.

Each passenger is permitted to bring one (1) bag (weighing up to 50 pounds) to be stowed under the bus. Carry-on bags may be stored under the seat in front of you or in the overhead storage area. No animals (with the exception of service animals) will be allowed to board or be placed in storage below the bus.