Departure Locations & Times
The Tricolour Express picks up at Jean Royce Hall Residence (West Campus main entrance), Victoria Hall (Albert Street side) and the JDUC (87 Union Street, near the “Welcome to Queen’s University” sign).
The same bus will travel to all three locations in intervals of 10 minutes each. The first stop is West Campus (the advertised departure time), then Victoria Hall (approximately 10 minutes after), followed by the JDUC (approximately 20 minutes after the printed departure time).
Speciality locations to Kitchener/London, Oakville/Mississauga, and Hamilton/Burlington, are offered on select weekends (i.e. Thanksgiving and Reading Week).
The Airport Shuttle departs daily from Goodes Hall (Union Street entrance).
Purchasing & Return Policy
Tricolour Express tickets must be purchased in store (they cannot be purchased over the phone or online) with presentation of a valid Queen’s student or staff ID. Airport shuttle tickets can also be purchased with valid Student ID. Tickets must be purchased at least 1 hour before the time of departure.
All ticket sales are final and no refunds will be made for any purchases. Amendments can be made up to 24 hours before the original ticketed departure time. Tickets can only be amended once. All amendments must be made in store with the presentation of valid student ID and are subject to an amendment fee.
If you are buying and/or selling a ticket from/to someone else, both parties involved must come into the store with the original ticket and valid student ID to have the ID number changed.
If your Queen’s ID number does not match the number on the printed ticket, Tricolour Outlet reserves the right to refuse entrance to the bus.
Lost Tickets & Luggage Policy
Once a ticket has been issued, it is the passenger’s responsibility to maintain a record of their reservation code. If you have misplaced the printed Tricolour Express ticket received at the time of purchase, you can call Coach Canada’s customer service number, 1-800-461-7661 and obtain the reservation number.
For any items left behind on a bus, please contact Coach Canada’s Lost & Found at 1-800-461-7661.
Each passenger is permitted to bring one (1) bag (weighing up to 50 pounds) to be stowed under the bus. Carry-on bags may be stored under the seat in front of you or in the overhead storage area. No animals (with the exception of service animals) will be allowed to board or be placed in storage below the bus.