Tricolour Outlet | Custom Ordering
Tricolour Outlet is an on campus one-stop shop that serves students, alumni and the Queen’s community. We provide Queen’s apparel/merchandise, inexpensive school supplies, event tickets, bus chartering, custom ordering, a safe and convenient bus service and a means to save and make money on used textbooks.
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Custom Ordering

Tricolour can help you find the perfect piece of clothing or merchandise for your team, event, club and beyond! If you would like to receive a quote request, or if you have any inquiries about the custom order process, please email the relevant purchasing manager!
Purchasing Managers

Clothing & Purchasing Manager – tri.clothing@ams.queensu.ca
Merchandise & Purchasing Manager – tri.merchandise@ams.queensu.ca

Can I Order Clothing and Merchandise Online?

Unfortunately, at this time Tricolour Outlet does not offer any form of e-commerce, including online sales and shipping. Our order form is used exclusively for customized merchandise and clothing, where we can help you create your own personal item for a club, team, event, or otherwise! If you have any questions about purchasing an item sold at Tricolour Outlet, please don’t hesitate to contact us at (613) 533-2120!

Why order through Tricolour Outlet?

Placing a custom order through Tricolour Outlet has many advantages. For one, our purchasing managers are full-time, contracted employees that handle the store’s stock orders and regular custom orders week to week. This means that they have a wide range of experience with the specifics of their portfolio, whether it be the perfect style of garment or merchandise, printing techniques, or perfecting your design to make you one hundred percent happy! This also gives you the opportunity to have a one-on-one experience with your supplier who can work with you to find the best product, explain all costs or adjustments to you, and help you create the ideal item for whatever your need may be. That type of experience isn’t very common in the custom ordering industry, and Tricolour is proud to maintain its reputation for helpful, effective, and transparent customer service! Even better, our positive relationships with suppliers and manufacturers allow us to offer you competitive prices and turnaround times.

 

What more could you ask for?

We make it easy

Working with Tricolour’s team to develop the perfect item is as easy as coming up with an idea and letting us help you make it happen! Not sure if we can customize the item you’re looking for? While we may provide customization for clothing most frequently, we offer a large variety of merchandise options as well! T-shirts, sweaters, quarter zips, sweatpants, hats, lanyards, glassware, jerseys, frisbees, travel mugs, key chains, water bottles, pens, notebooks and more are all available as a regular stock item, but we can also find almost any item you bring to us. If you can imagine it, we can work with you to make it happen!

Custom Order Checklist

When you’re coming up with your perfect product, there are some important things to keep in mind. If you follow this checklist, we can get a quote for you and a list of possible items to you in no time! Make your order as simple or as complex as you want, and let us do the rest!

 

For all types of orders:

  • Type of garment or merchandise.
  • Colour(s) of the items
  • The number of items you want to order
  • Your artwork, logo, or crest (Must be in .PDF, .PSD, .AI or, .EPS file format)
  • Customization format
  • Customization location

 

Clothing Order ChecklistMerchandise Order Checklist
Clothing Customization Formats:

  • Twill Applique

  • Screen-printing

  • Embroidery


Mix and match on one item!


Clothing Customization Locations:

  • Front Chest

  • Wrap-Around Side

  • Beneath Collar

  • Lower Back

  • Sleeve


Almost anywhere you can think of!


Information We Require:

  • Garment brand (Gildan, Russel, Jerico, etc)

  • Artwork

  • Artwork Location & Size (in inches)

  • Format (see above)

  • Colour(s) of the item and artwork


Any additional information, such as personalized names, positions, numbers, etc
Merchandise Customization Formats:

  • Printing

  • Dye

  • Etching and beyond!





Merchandise Customization Locations:

Merchandise artwork and design locations are as per the standard locations for the specific item.
We can work with you to find the perfect layout for you merchandise!











Information We Require:

  • Product Brand (Bullet, AdnArt, Dezine Corp, etc)

  • Artwork

  • Artwork Location and Size (in inches)

  • Format (see above)

  • Colour(s) of the item and artwork


Any additional information, such as additional prints, mix and matched colours and prints, etc
Click here to request a clothing custom order Click here to request a merchandise custom order
Money Saving Tips

The cost of an item will increase as customization becomes more complex, or personalization is added. Here are some suggestions from our team for keeping costs down and making your order easier:

  • Go with a more cost friendly manufacturer such as Gildan or Bullet
  • Limit the amount of colours in your design
  • Limit the amount of colours for a garment (more than 4 colours in a selected item will increase costs)
  • Limit the number of locations for prints and embroidery
  • Keep quantity price breaks in mind – the cost per item will decrease the more you order!
  • Plan early! The general turnaround time is 2-3 weeks from the confirmation date, but our times can increase during busier months and with subsequent order adjustments. Additional fees for rush orders may be required.
  • Avoid cancellation fees – once an order is confirmed with the supplier, it cannot be canceled without a fee.
  • Order locally! Avoid shipping costs and customs by ordering locally. Tricolour Outlet’s suppliers are located close and this keeps shipping costs low.